Frequently Asked Questions

Everything you need to know about your NeoMetal experience.

What materials are used in NeoMetal jewelry?

We specialize in high-grade surgical steel, titanium, and premium alloys designed for durability and a sleek metallic finish that is hypoallergenic and resistant to tarnish.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive defective.

How do I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer a warranty on your products?

Yes, all NeoMetal pieces come with a 6-month warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.